Refund & Cancellation Policy

1. Overview and Role of Agentedeviaje

Flyza Travel LLC (operating as "Agentedeviaje," "we," "us," or "our") operates as an independent travel intermediation agency. We facilitate flight, hotel, and travel bookings through third-party travel suppliers (including airlines, consolidators, hotel operators, and tour vendors, collectively referred to as "Travel Suppliers").

All bookings made through Agentedeviaje are subject to two sets of rules:

• The Travel Supplier's Ticket Rules and Tariff Policies (which dictate whether a flight or hotel is refundable, changeable, or non-refundable).
• Agentedeviaje’s Agency Administrative Terms and Processing Fees as outlined below.

2. Cancellation Policies

Flight Cancellations

• 24-Hour Free Cancellation Rule (US Flights): For eligible flight bookings originating in or departing from the United States booked at least 7 days prior to departure, passengers may cancel their reservation within 24 hours of booking without penalty, subject to specific airline policies and instant-ticketing terms.
• Standard Airline Cancellations: Cancellations requested after the 24-hour window are subject to the specific fare rules established by the airline. Many promotional, economy, or discounted tickets are strictly non-refundable per airline policies.
• Airline Credits: If an airline permits cancellation, the remaining value of your ticket (minus airline penalty fees) may be issued as a non-refundable, non-transferable Future Travel Credit valid for a time period specified by the airline.

Hotel and Ground Transport Cancellations

Cancellation terms for hotels and ground transfers vary depending on the property or provider selected. Specific cancellation deadlines (e.g., 48 hours prior to check-in) will be detailed on your booking confirmation voucher. Non-refundable promotional rates cannot be canceled or modified once confirmed.

3. Refund Eligibility

You may submit a request to get a refund only if you meet all of the following conditions:

• Booking Terms: Your booking permits you to cancel with a refund.
• Deadline Compliance: You followed the deadline for cancellation as outlined by the Travel Service Provider.
• Reservation Requirements: You meet all other requirements mentioned in your reservation.

In case you fail to meet any of these given conditions, it may result in the denial of your refund request.

4. Refund Processing Timelines

The timeline for processing a refund may differ post-submission of your request to the airline or Travel Supplier:

• Supplier Processing: Typically, airlines process refunds within 8 to 12 weeks. Due to case complexity, peak seasons, or airline backlogs, this time may extend further.
• Credit to Payment Method: Once the airline or Travel Supplier processes and releases the funds to us, the authorized refund will be credited back strictly to the original payment method (credit card, debit card, or bank account) used for the initial booking. Refunds cannot be issued to alternative cards, third parties, or cash.

5. No Guarantees Disclaimer

agentedeviaje.online acts solely as an independent travel agency and does not provide any guarantee or warranty regarding flight or hotel reservations, booking approvals, or refunds; the final determination and authorization for any refund rests entirely with the respective airline or Travel Supplier.

6. Agency Fees & Non-Refundable Charges

• Non-Refundable Agency Service Fees: Any administrative, processing, or agency service fees charged directly by Agentedeviaje at the time of booking, cancellation, or modification are 100% non-refundable, regardless of whether the underlying Travel Supplier approves or denies a refund for the travel service itself.
• Unused Travel Portions: No refunds will be provided for partially used tickets, unused hotel nights, missed flights, or early check-outs.

7. Schedule Changes, Flight Cancellations & Force Majeure

• Supplier Schedule Changes: Travel Suppliers reserve the right to modify flight schedules, delay departures, or cancel flights due to operational reasons, weather, safety, or government restrictions. Agentedeviaje is not liable for costs associated with supplier-initiated schedule changes or flight cancellations.
• Alternative Flight Assistance: In the event of a major schedule change or flight cancellation by an airline, Agentedeviaje will assist passengers in securing alternative flight itineraries or submitting a refund request according to the airline's involuntary refund guidelines.
• Force Majeure Events: Agentedeviaje accepts no liability and will not issue refunds for cancellations, delays, or disruptions caused by events beyond our reasonable control (including natural disasters, public health emergencies, war, civil unrest, or government travel bans).

8. Chargebacks and Payment Disputes

By submitting a booking through Agentedeviaje, you agree to contact our customer support team first to resolve any billing issues or cancellation requests before initiating a payment dispute or chargeback with your credit card issuer.

In the event of an unauthorized or improper chargeback filed against a valid transaction that complies with supplier rules, Agentedeviaje reserves the right to cancel any remaining travel reservations associated with the account and seek recovery through legal or collection proceedings.

9. How to Request a Cancellation or Refund

To request a cancellation, flight change, or refund, please submit your request in writing or contact our customer support team with your booking reference number and full passenger details: